A SOCIO-PSYCHOLOGICAL APPROACH TO IMPROVING METHODS OF MANAGING INTERPERSONAL CONFLICTS IN PUBLIC SERVICE IN THE DIGITAL ECONOMY

Yuliya V. Zolotareva; Veronika V. Hubulova; Ol'ga I. Serdyukova; Aleksandr A. Sonin

doi:10.55186/2413046X_2024_9_7_316

VAK Russia 5.2.3 UDC 336.71

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A SOCIO-PSYCHOLOGICAL APPROACH TO IMPROVING METHODS OF MANAGING INTERPERSONAL CONFLICTS IN PUBLIC SERVICE IN THE DIGITAL ECONOMY

Published in MOSCOW ECONOMIC JOURNAL · Volume 9, Issue 7 · Pages 35–56 · Rubric: Regional and branch economy

DOI: https://doi.org/10.55186/2413046X_2024_9_7_316 · EDN: MFETAU

Received: 26.07.2024 Accepted: 06.09.2024 Published: 06.09.2024

Authors

Yuliya V. Zolotareva

Veronika V. Hubulova

Ol'ga I. Serdyukova

Aleksandr A. Sonin

Yuliya V. Zolotareva

Academic degree: candidate of sociological sciences

Science rang: docent

Branch of the Stavropol State Pedagogical Institute Associate Professor · Department of General Pedagogy and Pedagogical Technologies · Russian Federation · Essentuki

Veronika V. Hubulova

Academic degree: candidate of economic sciences

Science rang: docent

Branch of the Stavropol State Pedagogical Institute Associate Professor · Department of History, Law and Social Sciences · Russian Federation · Essentuki

Ol'ga I. Serdyukova

Academic degree: candidate of economic sciences

Branch of the Stavropol State Pedagogical Institute Associate Professor · Departments of General Pedagogy and Pedagogical Technologies Law and Social Sciences · Russian Federation · Essentuki

Aleksandr A. Sonin

Federal State Budgetary Institution "Federal Testing Center" Head of the Information Security Department · Russian Federation · Moscow

ABSTRACT

In the context of the digitalization of society, the concept of social conflict remains relevant, which affect all spheres and branches of the national economy. They are especially acute in the field of public and municipal administration, as a dynamic sphere of digitalization. Conflicts can be both groundless and have a clear basis, and the higher the interest of the parties to the conflict in resolving the situation, the more likely the escalation of the conflict, expressed in various patterns of behavior of individuals. Sociologists, psychologists, economists, political scientists, and anthropologists describe conflicts in diametrically opposite ways and give them different classifications. In order to determine the causes of the conflict and assess the conflict field, a scheme is presented that allows to identify the true cause of the conflict situation in the field of public administration. The study uses numerous methods of segmentation of civil servants by type of behavior in a conflict situation, thanks to such clustering, it is possible to further select schemes for reducing conflicts in the process of solving complex strategic tasks. By building sociograms, it is possible to determine the leadership qualities of an employee, the degree of his reliability, the level of compatibility in the group and professionalism. In the course of the study, which consists in identifying conflicting personalities in the civil service, a methodology focused on describing the real state of the object was used. Its essence is to identify contradictions in the formal organizational structure, which is the basis for the development of conflicts of various types. Based on the indicators, a department profile is created according to the degree of conflict and, based on the situation, conflict resolution mechanisms are applied in the future.

KEYWORDS

socio-economic approach, management methods, public service, conflict resolution mechanisms, sociograms, conflict resolution mechanisms, digital economy, compromise strategy, competitive strategy, cooperation strategy

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Aleksandr Fomin

e-science@list.ru

Publishing editor

Ekaterina Syamina

e-science@list.ru

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Zolotareva Y. V., Hubulova V. V., Serdyukova O. I., Sonin A. A. A SOCIO-PSYCHOLOGICAL APPROACH TO IMPROVING METHODS OF MANAGING INTERPERSONAL CONFLICTS IN PUBLIC SERVICE IN THE DIGITAL ECONOMY // MOSCOW ECONOMIC JOURNAL. 2024. no. 7. pp. 35-56. DOI: https://doi.org/10.55186/2413046X_2024_9_7_316. EDN: MFETAU. (Date of access 02.10.2026).

MLA

Yuliya V. Zolotareva, Hubulova V. V., Serdyukova O. I., Sonin A. A.. "A SOCIO-PSYCHOLOGICAL APPROACH TO IMPROVING METHODS OF MANAGING INTERPERSONAL CONFLICTS IN PUBLIC SERVICE IN THE DIGITAL ECONOMY." MOSCOW ECONOMIC JOURNAL 9.7 (2024): 35-56. DOI: https://doi.org/10.55186/2413046X_2024_9_7_316. EDN: MFETAU.

APA

Zolotareva Y. V., Hubulova V. V., Serdyukova O. I., Sonin A. A. (2024). A SOCIO-PSYCHOLOGICAL APPROACH TO IMPROVING METHODS OF MANAGING INTERPERSONAL CONFLICTS IN PUBLIC SERVICE IN THE DIGITAL ECONOMY. MOSCOW ECONOMIC JOURNAL, 9(7), 35-56. https://doi.org/10.55186/2413046X_2024_9_7_316 EDN: MFETAU.

Chicago

Yuliya V. Zolotareva, Hubulova V. V., Serdyukova O. I., Sonin A. A.. "A SOCIO-PSYCHOLOGICAL APPROACH TO IMPROVING METHODS OF MANAGING INTERPERSONAL CONFLICTS IN PUBLIC SERVICE IN THE DIGITAL ECONOMY." MOSCOW ECONOMIC JOURNAL 9, no. 7 (2024): 35-56. https://doi.org/10.55186/2413046X_2024_9_7_316. EDN: MFETAU.

WIKI

{{cite journal | author = Zolotareva Y. V., Hubulova V. V., Serdyukova O. I., Sonin A. A. | title = A SOCIO-PSYCHOLOGICAL APPROACH TO IMPROVING METHODS OF MANAGING INTERPERSONAL CONFLICTS IN PUBLIC SERVICE IN THE DIGITAL ECONOMY | journal = MOSCOW ECONOMIC JOURNAL | year = 2024 | volume = 9 | issue = 7 | pages = 35-56 | doi = 10.55186/2413046X_2024_9_7_316 }} EDN: MFETAU

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