Russian Federation
Russian Federation
The article on the basis of part 1 of BS 6143 “Process Cost Model” provides a method for applying quality costs to the processes of the serving organization of a housing and public utility. The importance of process measurement and process ownership is recognized. Quality cost categories are presented as compliance costs and costs due to non-compliance. This serves to simplify the classification.
public utility, services, quality, efficiency, ensuring the quality of services
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