TY JOUR TI CRM MARKETING AS A FACTOR OF ENSURING THE COMPETITIVENESS OF AN ORGANIZATION KW media inflation KW mobile application KW referral program KW digital client profile KW chatbot KW CRM marketing KW CRM system JO MOSCOW ECONOMIC JOURNAL AU Larionov, D.A. AU Rodionova, N.D. PY 2025 IS 10 PB Electronic science